FAQS

HOW TO GET THERE

Cami Sa Porrassa 12, 07181, Mallorca, Spain

Call us: +34 971 130 411

Send us an e-mail: reception@globobalear.com

www.globobalear.com

TAXI

Local taxis are readily available and will know where the theatre is located, and are roughly priced at €6 from Magaluf, €8 from Palma Nova, €14 from Santa Ponca one way. There is a taxi rank directly opposite the theatre on Cami Porrassa. You can make a booking with Calvia Taxis here: https://taxiscalvia.com/reservas

BUS

Resorts closer to the theatre (Santa Ponca, Palma Nova and surrounding areas) are easily accessible by local public transport, with a bus stop immediately outside that serves the bus routes 123 (Santa Ponça - Cas Català) and 104 (Magaluf - Palma)

CAR

If you are driving to the theatre, there is free and ample parking outside, the venue is accessible via the Ma-1 motorway, taking exit. 14 (Magaluf / El Toro) then over the roundabout onto Carretera Cala Figuera, continuing to the third roundabout marked with an 8. Take the second exit down Cami Porrasa on to the roundabout opposite Pirates Theatre.

THE EXPERIENCE

What am I going to watch?

For too long, parents have put their party days on hold. Gringos Bingo The Family Rave is here to change that, offering a fresh take on holiday entertainment. Created by the team behind Pirates Adventure Show, this early evening event is designed to bring maximum fun to the whole family. With decades of experience in creating unforgettable family experiences, the event combines the excitement of a bingo rave – mixing traditional bingo with a lively party atmosphere. Expect rave intervals, dance-offs, party games, lasers, and glow sticks! There’s music for both adults and kids to dance to, all while playing bingo for a chance to win prizes. Gringos Bingo - The Family Rave is a safe, sensory, high-energy environment where parents can unwind, and kids can dance and have fun – no tantrums allowed!

Is this show suitable for families?

Yes, this is Mallorca's newest wave of family entertainment.

Can I select a specific seat or table?

Yes. This is only available when booking direct, and subject to availability. You can select your table online when reserving your tickets, starting at a cost of €7.50 per person. If you don’t reserve your table beforehand when booking, your seats will be allocated on arrival. If your party is larger than 8 please refer to our 'Events & Groups' section.

Is taking pictures and recording allowed during the show?

Video footage and photos taken on mobile phones are permitted, we encourage this content to be uploaded on guest’s social media accounts on the night.

Is there a specific dress code?

There is not a strict dress code, we encourage you to embrace your inner party animal.

Is there a cloakroom?

No.

What language is spoken in the show?

The show is conducted in English, but a large percentage of our guests are international as language isnt a barrier for having fun .

What are the differences between Pirates Adventure, Pirates Reloaded, Gringos The Family Rave and Gringos?

Gringos Bingo and Reloaded are our Adult shows .
Pirates Adventure and Gringos Family Rave are our Family shows

What are the differences between the seating categories?

VVIP-Be wisked away to your own exculsive area and be guaranteed the best seats in the house.
VIP – Benefit from fast-tracked entrance and preferential seating closer to the stage for a more immersive experience.
Permium – Guaranteed middle of the action seats, no more than 5 meters from the stage.
Standard – Includes entrance with seating no more than 15 meters from the stage.
The full seating plan can be found in the Experience section here: Details

What time does the show start and end?

The outdoor bar and seating area is open from 16:00, please note you should arrive no later than 17:30 even if you have chosen your seat.

How can I contact the theatre staff for additional questions or assistance?

You can email: customerservices@globobalear.com or call: (34) 971 130 411

What happens if I lose something at the venue?

Please speak to a member of staff whilst still at the venue, if not please contact customerservices@globobalear.com

Is there a smoking area?

There is a no smoking policy inside the theatre, however guests can smoke in designated areas outside.

KIDS

Are there any special prices for kids?

Children under 2 go free, but still require a ticket. Please note they do not receive a meal
(although a childs meal can be purchased in the theatre). As they are not allocated a seat they must be sat on an adults lap.
Child tickets are availible from the ages of 2-12 years old.
Children over 12 will need to purchase a full-priced adult ticket. Please note, proof of age may be requested.

Are strollers allowed?

All prams and strollers will be stored on arrival, and can be accessed at any point during the performance, but due to health and safety reasons they cannot be in the aisles.

HOW TO ARRIVE

Is there parking available near the venue?

There is a free public car park opposite the theatre.

Is transport provided to get to the venue?

No.

ACCESSIBILITY

Is the theatre accesible for disabled people?

Yes. We have wheelchair access and wheel chair accesable tables. Please ensure that you tick the wheelchair assistance box during your booking process. If you have specific requirements please advise us in the comments box while booking.

TICKETS

How much are the tickets?

What payment methods are accepted when buying a ticket?

We accept: Visa/Mastercard, PayPal, ApplePay, GooglePay and cash on the door.

How can I get my entrance tickets?

Please bring your confirmation email either printed out or on a mobile device to the box office at the venue.

Can I change the ticket category or add more tickets too my booking?

Click the 'manage my booking' link on your confirmation email or contact us at customerservices@globobalear.com

Can I add extras after purchassing my tickets?

Yes, you can add extras by clicking the “manage my booking” link in the confirmation email or contact us by email: customerservices@globobalear.com.

What is included in the ticket price?

All tickets to Grings family rave include entry to the show, your meal, beverage and your bingo booklet, pen and guarenteed an amazing time.

Can i buy tickets on the door?

Yes, we advise you to call us beforehand to check availibility.

Can I reprint the confirmation email if I lose it or it is stolen?

Please contact us if your printed confirmation has been lost or stolen by emailing us at: customerservices@globobalear.com or call: (34) 971 130 411

What happens if I bought a ticket but cannot attend; is there a refund policy?

Tickets are non-refundable at the time of purchase. However if you have selected the 'booking protection insurance' we can change a date of a show, we can hold you tickets for up to 12 months or you can select another show however you may be subject to any price difference if the date you wish to move to is more than the date you chose originally. If the new ticket cost is lower than the original, you will not be refunded the difference. If you do not take out the 'booking protection insurance' you will be charged €30 admin fee.

EVENTS AND GROUPS

What is the minimum number required to consider to be a group?

8.

What happens if I need to reduce the number of people on my booking?

In this instance please contact us by email: customerservices@globobalear.com

Can I request the birthday package if I have already purchased my tickets?

You can add birthday packages on to your existing booking via the “Manage my Booking” link at the foot of the confirmation email.

How can I make a group reservation?

What kind of birthday packages are available?

Kids birthday Package - Gold
Celebrate your child's birthday in style with 'Happy Birthday' sung at the table by our dedicated Party Team and a delicious birthday cake, plus an exclusive kid's Pirate cocktail. Your little pirate will also receive everything they need for their adventure, including a patch, sword, bandana, and more!
Kids birthday package – Silver
Celebrate your child's birthday in style with 'Happy Birthday' sung at the table by our dedicated Party Team , a birthday cake, and an exclusive kid's Pirate cocktail to enjoy.
Kids Birthday Package – Bronze
Celebrate your child's birthday in style with 'Happy Birthday' sung at the table by our dedicated Party Team and a birthday cake
Adult Birthday Package - Gold
The ultimate birthday celebration, featuring a bottle of Moet & Chandon Champagne and a birthday cake brought to your table, with dedicated Party Team singing 'Happy Birthday' to make your day extra special. Add this option while booking.
Adult Birthday Package - Silver
Celebrate your birthday with a bottle of Prosecco and a birthday cake brought to your table, accompanied by a lively 'Happy Birthday' performance from our dedicated Party Team. Add this option while booking.
Adult Birthday Package - Bronze
Celebrate your birthday in style with a birthday cake brought to your table and 'Happy Birthday' sung by our dedicated Party Team .
You can add any of these packages while making your booking or with 'manage your booking' on your confirmation email.

Can the entire theater be rented for a show, private event or celebration?

Please send your request to customerservices@globobalear.com

FOOD AND BEVERAGES

Can I purchase food and drink during the show?

Your ticket includes chicken nuggets with chips with a beverage. A vegetarian option is available but must be pre-booked. Ice cream desserts can be requested.
Inside the theatre, you'll find bars offering a variety of alcoholic drinks, including cocktails, spirits, ciders, premium beers, wine, and champagne. There’s also a dedicated bottle service for premium spirits, with a price list and menu available at each table. Snacks are available for purchase before and during the show.
If you would like to purchase an extra meal this can be arranged through your host in the theatre.

Can i bring my own food and drinks to the show ?

Unless for a special dietary requirement which has been agreed with reservations department prior to attending.

Can I add drinks if I have already got my tickets?

You can add drinks to your booking using the “Manage My Booking” link in the confirmation email.

DEPOSITS

Can I make a booking but only pay a deposit?

Tickets are non-refundable at the time of purchase. However if you have selected the 'booking protection insurance' we can change a date of a show, we can hold you tickets for up to 12 months or you can select another show however you may be subject to any price difference if the date you wish to move to is more than the date you chose originally. If the new ticket cost is lower than the original, you will not be refunded the difference. If you do not take out the 'booking protection insurance' you will be charged €30 admin fee